Two floors handed over to hotel after refurbishment

Life is back at Pan Pacific Sonargaon Dhaka

A Monitor Report 16 Mar, 2017  |    -      +
Dhaka : The last time this correspondent visited Pan Pacific Sonargaon Dhaka, it looked deserted. Now the Lobby is full of guests. So is the Café Bazar restaurant.

Upstairs- in the guestrooms_ it is the same sto-ry. The eighth floor experienced 62 per cent occupancy in the six days since its reopening_ after refurbishment_ while the seventh floor, reopened a month earlier, experienced 89.5 per cent occupancy.

The two floors were to have been handed over to the hotel in November last year.

Eldridge J Mac Ewan III, General Manager, Pan Pacific Sonargaon said, "I'm trying to develop the floors of this iconic property with a flavour of Bangladesh_ heritage of the country presented in a modern form."

"We have introduced high-speed internet. With the high-speed internet the hotel is providing, five devices can be hooked up at a time. Wi-Fi is also complimentary in all the vehicles of Pan Pacific Sonargaon Dhaka."

Sixty-five television channels are available in the guestrooms of the hotel including Bangla, English, Japanese, Chinese, Hindi and Arabic. If we find that we do not have the channels of the guest's nationality, we take out one channel and provide him or her country's one (channel).

"We adapt to the needs of the guests. It shows how flexible we are," Mac Ewan said.

Mini-fridges in the guestrooms have been upgraded while jet showers in bathrooms provide a reinvigorating massage shower.

"Rooms are new, but we have kept prices the same, as we want to maintain a strong price-value relationship. We have been able to welcome 47 per cent repeat guests - it's the highest for any hotel I have worked so far," said Mac Ewan.

"We have been able to achieve this due to the dedicated service of our Associates - due to their passion," he was quick to point out.

Feedback positive

Guest feedback on Facebook and TripAdvisor and TrustYou Survey has been positive, with them marking the hotel 90 out of 100 and often 100 out of 100.

A guest who stayed here many times during business trips to over the years, wrote, "So far it has been the best value in terms of service compared to other hotels like … specially the staff who make you feel at home unlike other five star hotels."

"Great for business travel. Far from the airport but close to the exhibition centre area. Very clean with great service, laundry and minibar included," was another comment.

"I felt refreshed and enjoyed the wonderful services the hotel offered. Café Bazar has a wonderful selection of breakfast buffet, and the House Kee-ping services were highly appreciable. The entire service was five-star," wrote another.

During renovation, the hotel restocked minibars complimentary, so that repeat guests do not feel any inconvenience.

The hotel's green venue - Oasis_ has been expanded from 22,000 square feet to 24,000 square feet. In about three and a half months till February 28, the Oasis welcomed 16,825 guests, said MA Awal, Director, Sales and Marketing adding it is the only venue in the country which can accommodate 3,000 guests at a time.

"Different set-ups, including weddings, make the venue look awesome," said an Associate.

Refurbishment project

Passionate about work that he is, Mac Ewan himself supervises the refurbishment of the furniture and the fixtures inside the rooms. The picture frames of the hand drawn paintings hanging on the walls of the hotel since its inception and the teakwood furniture are getting a fresh coat of paint at a makeshift workshop within the hotel's boundary walls - Gazipur 1 and Gazipur 2 - as Mac Ewan would call them.

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