A Monitor Report 10 Jan, 2018  |
: Amadeus has developed an AI-powered bot in partnership with GoHero.ai. The bot, named @flightbot, will be piloted in Thailand, where Amadeus will be testing the bot with Thai travel agencies and travellers they serve before rolling it out in other markets across the Asia Pacific region.
Designed to mimic human conversation, @flightbot will help travel agents keep up with travelers’ demands for information and options in real-time.
Users on LINE can search for and befriend @flightbot via the messaging platform, chat privately with the bot and receive assistance for any flight-related queries.